Articles

Chatbot AI is the Next Step in Home Automation

Lisa Sitwell Articles August 20, 2018

Home automation has come a long way since its inception. While many of its functions were very basic in the past, today you can enjoy a lot of convenience like never before, saving you time and even money for daily tasks, chores, or even just entertainment.

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How Conversational applications replace traditional Phone Banking and IVRs

Rachel Batish Articles June 27, 2018

Phone Banking
Phone banking and IVR systems have been complementing our bank’s interaction for a long time. Yet it is not a secret that the experience using those solutions is rather poor. In 70% of those interactions, the end users end up frustrated;  at “best” case scenario these angry customers will be rerouted to an agent. In the less fortunate cases, they will just hang up.
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Sanity test for conversational applications

chen Articles, Tutorials March 28, 2018

A sanity test should quickly evaluate if our application answers a specific set of questions as expected. The point of a sanity test is to rule out certain classes of obviously false results, not to catch every possible error. A rule-of-thumb may be checked to perform the test. The advantage of a sanity test, over performing a complete or rigorous test, is speed.

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How to use Chatfuel’s default answer to improve the response of your chatbot

chen Articles January 30, 2018

Do you use Chatfuel to create your bot on Facebook? Did you know that Facebook reported that Messenger bots failed to fulfill 70% of users’ requests? This quick tutorial will show you how to properly handle Chatfuel’s default response to make sure you can 1. return a meaningful response to the user’s requests (even with free text requests), 2. collect the users’ request to make sure you can improve your bot 3. automatically classify unclassified requests (sounds like an oxymoron? this will be more clear later)

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Connect your conversational app with your Salesforce CRM

chen Articles January 26, 2018

Salesforce

You need CRM to make your business more efficient and increase your revenue by creating repeatable successful processes. Your Salesforce CRM would be a great addition to your conversational applications. Your Amazon Alexa skills, Google Home actions, and Facebook messenger bots could be a great source of customer data and can utilize the data you collect to provide a better service to your customers.

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The anatomy of a modern conversational application

chen Articles, CodeProject October 25, 2017

Chatbots, Voicebots, Alexa skills, Google actions, intelligent assistants – different, yet possess a single common denominator – they’re conversational apps.

con·ver·sa·tion

the informal exchange of ideas by spoken words.

Underlying every conversational app is the exchange of words – between humans and machines. Today’s technology is mature enough to create high-level conversation, using broadly available building blocks.

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