Home automation has come a long way since its inception. While many of its functions were very basic in the past, today you can enjoy a lot of convenience like never before, saving you time and even money for daily tasks, chores, or even just entertainment.
Phone banking and IVR systems have been complementing our bank’s interaction for a long time. Yet it is not a secret that the experience using those solutions is rather poor. In 70% of those interactions, the end users end up frustrated; at “best” case scenario these angry customers will be rerouted to an agent. In the less fortunate cases, they will just hang up.
Gartner Cool Vendor 2018 – Conversation.one, the ‘build-once-deploy-anywhere’ platform for Conversational Applications, improves accuracy levels of voice and chat interactions between humans and machines by more than 100%.
A sanity test should quickly evaluate if our application answers a specific set of questions as expected. The point of a sanity test is to rule out certain classes of obviously false results, not to catch every possible error. A rule-of-thumb may be checked to perform the test. The advantage of a sanity test, over performing a complete or rigorous test, is speed.
Do you use Chatfuel to create your bot on Facebook? Did you know that Facebook reported that Messenger bots failed to fulfill 70% of users’ requests? This quick tutorial will show you how to properly handle Chatfuel’s default response to make sure you can 1. return a meaningful response to the user’s requests (even with free text requests), 2. collect the users’ request to make sure you can improve your bot 3. automatically classify unclassified requests (sounds like an oxymoron? this will be more clear later)
You need CRM to make your business more efficient and increase your revenue by creating repeatable successful processes. Your Salesforce CRM would be a great addition to your conversational applications. Your Amazon Alexa skills, Google Home actions, and Facebook messenger bots could be a great source of customer data and can utilize the data you collect to provide a better service to your customers.
Conversation.one, a code-free voice and chatbot building and management platform entered into a strategic partnership with Dashbot, the leading conversational analytics platform today. The partnership will improve how bot builders leveraging the Conversation.one platform, track performance and iterate their bots.
Chatbots, Voicebots, Alexa skills, Google actions, intelligent assistants – different, yet possess a single common denominator – they’re conversational apps.
the informal exchange of ideas by spoken words.
Underlying every conversational app is the exchange of words – between humans and machines. Today’s technology is mature enough to create high-level conversation, using broadly available building blocks.