Alexa, Google Home, FB Bots, Texting and Phones – All about Conversations


Chatbot AI is the Next Step in Home Automation

Lisa Sitwell Articles August 20, 2018

Home automation has come a long way since its inception. While many of its functions were very basic in the past, today you can enjoy a lot of convenience like never before, saving you time and even money for daily tasks, chores, or even just entertainment.

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Add Conversational capabilities to your Microsoft Bot

chen CodeProject, Tutorials August 9, 2018

Microsoft Bot Framework can help you to build, connect, deploy, and manage intelligent bots to naturally interact with your users on a website, app, Cortana, Microsoft Teams, Skype, Slack, Facebook Messenger, and more. In this tutorial, we will demonstrate how to connect the Microsoft Bot Framework to your omni-channel conversational application, and reuse the code and data created for your Amazon Alexa skills, and Google Home actions to other channels supported by the Microsoft Bot Framework.

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Make your bot answer frequently asked questions

chen Tutorials July 10, 2018

The most important features of your bot, no matter if it deployed as an Amazon Alexa skill, a Google Home action or a chatbot, is to answer your users’ questions. This might be highly complex questions such as “what is my checking account balance”, or simple questions such as “what is your return policy”. Understanding that you already provide answers to your users most frequently asked questions on the web, offers an FAQ Generator that quickly converts FAQ pages from your website into a full conversational format.

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How Conversational applications replace traditional Phone Banking and IVRs

Rachel Batish Articles June 27, 2018

Phone Banking
Phone banking and IVR systems have been complementing our bank’s interaction for a long time. Yet it is not a secret that the experience using those solutions is rather poor. In 70% of those interactions, the end users end up frustrated;  at “best” case scenario these angry customers will be rerouted to an agent. In the less fortunate cases, they will just hang up.
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NEFCU launches voice-banking via Amazon Alexa & Google Home

chen PR June 21, 2018

WESTBURY, NY (June 12, 2018) — NEFCU members have long had their voices heard in helping the local credit union advance its strategy to be the most innovative credit union on Long Island.  And beginning Friday, these voices will be heard quite differently, as NEFCU becomes one of the first credit unions in the country – and the first on Long Island – to introduce account-related, voice-banking capabilities over Google Assistant and Amazon Echo devices.

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